Navitas Systems LLC, a leader in comprehensive energy storage solutions, was formed in 2011 with the merger of MicroSun Innovative Energy Storage Solutions and MicroSun Electronics, and the acquisition of lithium battery company A123 Systems’ Government Solutions Group. In 2019, East Penn Manufacturing, one of the world’s leading battery manufacturers, acquired majority interest in Navitas Systems. In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world’s leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence.

At our Navitas facilities we engage in the research, design, development, and manufacture of advanced lithium cells and energy storage products and systems for both commercial customers and U.S. Government/military customers. We invest in our people, they are and always will be the heart of this company. Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then Navitas is the right place for you.

Navitas is ready to invest in you!  We are seeking a Product Support Tech - East Coast that will be responsible for installing, repairing, and maintaining customer products and will travel approximately 80% of the time in the US, Canada, and Mexico.

This position will pay between $35-$38 per hour.

Salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and training.

• Address customer issues via phone, email, text, and in person.
• Train dealers, manufacturers, and end customers on operation & troubleshooting.
• Build and maintain strong relationships with dealer technicians and management.
• Manage installation schedule; Perform installation on customer site of batteries and chargers.
• Responsible for meeting team targets and key performance indicators
• Develop knowledge-based troubleshooting and frequently asked questions (FAQ) guide.
• Support development of Product Support
• Identify requirements for product by observing customer use cases while on-site.
• Read DTC files, CAN logs, and other files to troubleshoot issues.
• Flash updated SW.
• Support user manual development.
• Drive feedback into process to ensure engineering designs account to fix field issues.
• Establish relationships with Deka network on service level.
• Perform order checkout.
• Install customer orders and train.
• Assist on the manufacturing floor to assemble and test packs.
• Support test and validation with duplicating field issues to support SW & HW for root cause analysis.
• Work with manufacturing to ensure timely manufacturing and shipping of products.
• Read and comprehend instructions and follow established procedures.
• Performs in a manner that will prevent errors and omissions.
• Provides advisory support and assistance to the department manager as needed.
• Participate in activities needed to support the management functions of the team.
• Follow all safety guidelines and operate in a safe manner.
• Physical presence on the job is essential and necessary.
• Other duties as assigned by management.

Education and Experience

• Technical Training e.g. associates degree, ITT tech etc. desired
• 3 years of work experience in field service required

Knowledge, Skills and Abilities

• Customer facing role
• Capable of reading DTC codes, CAN logs, SW flash, and troubleshooting electronics and systems
• Proficient in Microsoft Office
• Must be flexible and adapt easily to change.
• Able to travel up to 80% of time.
• Organization and process oriented

Navitas/East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• Paid company holidays and Paid Time Off (PTO)
• Employee assistance program
• Fitness Discounts
• Promotional opportunities

At Navitas/East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

EOE/VEVRAA