Navitas Systems LLC, a leader in comprehensive energy storage solutions, was formed in 2011 with the merger of MicroSun Innovative Energy Storage Solutions and MicroSun Electronics, and the acquisition of lithium battery company A123 Systems’ Government Solutions Group. In 2019, East Penn Manufacturing, one of the world’s leading battery manufacturers, acquired majority interest in Navitas Systems. In SEVEN remarkable decades, East Penn has grown from a one-room shop with a product line of five automotive batteries to one of the world’s leading battery manufacturers with over 10,500 full-time employees, 515 product designs, operations around the world, and hundreds of awards for industry excellence.

At our Navitas facilities we engage in the research, design, development, and manufacture of advanced lithium cells and energy storage products and systems for both commercial customers and U.S. Government/military customers. We invest in our people, they are and always will be the heart of this company. Are you ready to join a family-owned enterprise committed to honoring the contributions of everyone? Then Navitas is the right place for you.

Navitas is ready to invest in you!  We are seeking a Product Support Tech - West Coast that will be responsible for installing, repairing, and maintaining customer products produced by Navitas and our suppliers in the Western and Mexico regions. This position troubleshoots products, advises customers on options, trains customers and dealers, and builds relationships.  The Product Support Tech – West Coast will travel approximately 80% of the time in the U.S., Canada, and Mexico and must be fluent in English and Spanish with effective written and verbal communication in both languages. 

This position will pay between $35-$38 per hour.

Salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and training.

• Manage Service region to deliver training programs for support staff to keep them updated on product features, troubleshooting techniques, and customer service best practices.
• Build and maintain strong relationships with Deka dealer technicians and branch management.
• Monitor product performance and gather customer feedback to identify areas for improvement.
• Develop and implement support strategies to enhance customer satisfaction and operation efficiency.
• Support dealers and customers by assisting with troubleshooting and installation activities.
• Review, and approve dealer submitted warranty claims
• Collaborate with third-party suppliers and OEM partner service and engineering groups.
• Address customer issues via phone, email, text, and in person.
• Responsible for meeting team targets and key performance indicators
• Responsible for coordinating travel arrangements and managing travel to a predetermined budget.
• Assist with manuals, support tool, knowledge-based troubleshooting, and frequently asked questions (FAQ) documents.
• Review DTC files, CAN logs, and other files to troubleshoot issues and drive Root Cause Analysis (RCA).
• Support test and validation with duplicating field issues to support SW & HW for root cause analysis.
• Work with Operations to ensure timely manufacturing and shipping of products.
• Read and comprehend instructions and follow established procedures to prevent errors and omissions. 
• Provides advisory support and assistance to the department manager as needed. 
• Participate in activities needed to support the management functions of the team.
• Follow all safety guidelines and operate in a safe manner.
• Physical presence on the job is essential including weekends and holidays if deemed necessary.
• Other duties as assigned by management.

Education and Experience

• Technical Training e.g. associates degree, ITT tech etc. desired
• 3 years of work experience in field service required

Knowledge, Skills and Abilities

• Must be fluent in English and Spanish with effective written and verbal communication in both languages
• Customer facing role
• Capable of reading DTC codes, CAN logs, SW flash, and troubleshooting electronics and systems
• Proficient in Microsoft Office
• Must be flexible and adapt easily to change.
• Able to travel up to 80% of time. Travel to Mexico is required
• Organization and process oriented

Navitas/East Penn offers excellent benefits:

• Competitive compensation
• Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
• Retirement Savings Plan with company match and a 3% employer contribution
• Paid company holidays and Paid Time Off (PTO)
• Employee assistance program
• Fitness Discounts
• Promotional opportunities

At Navitas/East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

EOE/VEVRAA